Frequently Asked Question
Are you having poor audio on a VoIP phone call?
Last Updated 5 years ago
Please verify that you are using a VoIP phone and not a digital or analog phone. VoIP phones will be connected to the jack on the wall by a [typically] thick round cable which is the same type as the one used by a computer to connect to the data network. A digital phone uses a thin flat cord.
The following assumes that the phone is powered up and calls can be placed and answered. This FAQ is only relevant to calls that have issues with the audio portion of a call. Please note that using a WiFi connection or a Cellular Carrier at any point in your data connection is not recommended for making a VoIP call.
Diagnosing problems with the voice quality of calls routed through the network(s) and/or the Internet is one of the more difficult challenges when using a VoIP (Voice over Internet Protocol) based phone system. Some of the symptoms when there are QoS (Quality of Service) issues in a VoIP conversation are clipping of words, gaps in the conversation, or garbled audio during a conversation. There are a few basic steps that can be taken by the user before referring the problem to the Phone System administrator.
First make sure that your phone is connected to the correct jack on the wall. Many segmented networks will have the jacks labeled with a number and the letter V for Voice or D for Data to identify your location on the network. In some network configurations the phones and computers may work in either jack but the will only work correctly if plugged into the corresponding network jack. Make sure your phone is plugged into the correct jack.
If you only have one network jack on the wall and your phone & computer are sharing it then make sure the cord from the wall is connected to your phone in the jack labeled LAN and your computer is plugged into your phone in the jack labeled PC or Computer. This is necessary to insure that the voice call has priority over the data sent to the computer.
Before you make changes on how your computer and/or phone are connected to the network make sure you label the cables or take a picture before unplugging anything. If you do make a change and it works then inform the Phone System Administrator what you did so they can investigate why the configuration had to be changed. If you made any changes to the cord configuration and it still does not work then put everything back to the way it was using the labels you previously attached to the cables and/or jacks and inform your Phone System Administrator about the exact nature of the problems you are having and when it started.
Copyright© 2019 by Phillip W. DAnnolfo
d.b.a. Voice Solutions ...all rights reserved.
[email protected]
(978) 470- 2952
The following assumes that the phone is powered up and calls can be placed and answered. This FAQ is only relevant to calls that have issues with the audio portion of a call. Please note that using a WiFi connection or a Cellular Carrier at any point in your data connection is not recommended for making a VoIP call.
Diagnosing problems with the voice quality of calls routed through the network(s) and/or the Internet is one of the more difficult challenges when using a VoIP (Voice over Internet Protocol) based phone system. Some of the symptoms when there are QoS (Quality of Service) issues in a VoIP conversation are clipping of words, gaps in the conversation, or garbled audio during a conversation. There are a few basic steps that can be taken by the user before referring the problem to the Phone System administrator.
First make sure that your phone is connected to the correct jack on the wall. Many segmented networks will have the jacks labeled with a number and the letter V for Voice or D for Data to identify your location on the network. In some network configurations the phones and computers may work in either jack but the will only work correctly if plugged into the corresponding network jack. Make sure your phone is plugged into the correct jack.
If you only have one network jack on the wall and your phone & computer are sharing it then make sure the cord from the wall is connected to your phone in the jack labeled LAN and your computer is plugged into your phone in the jack labeled PC or Computer. This is necessary to insure that the voice call has priority over the data sent to the computer.
Before you make changes on how your computer and/or phone are connected to the network make sure you label the cables or take a picture before unplugging anything. If you do make a change and it works then inform the Phone System Administrator what you did so they can investigate why the configuration had to be changed. If you made any changes to the cord configuration and it still does not work then put everything back to the way it was using the labels you previously attached to the cables and/or jacks and inform your Phone System Administrator about the exact nature of the problems you are having and when it started.
Copyright© 2019 by Phillip W. DAnnolfo
d.b.a. Voice Solutions ...all rights reserved.
[email protected]
(978) 470- 2952